Rooms available from 3pm - 9pm
Our childrens policy is 12 years and above. Please note no extra beds are available to put in bedrooms.
We are a non-smoking hotel. If you are found smoking in any of the rooms you will be charged with the cleaning fee.
We accept most credit and debit cards and American Express. We are unable to accept payment by cheque.
Deposit & Cancellation policy
A deposit of £100 per room on booking is required.
Please notify the hotel in writing/email should you need to cancel the reservation. For cancellations more than 14 days before arrival, your deposit can be refunded minus a £15 administration fee or we can hold the £100 deposit for a future visit. For cancellations less than 14 days before arrival your deposit will be forfeited and if the room is not resold you will be liable for the cost of the stay. If you decide to shorten your stay whilst you are here then you are still liable for full payment of your original booking. However, if we can resell your room you will be refunded the total amount it was resold at.
All special offer bookings and pre paid discounted bookings are non refundable and the dates are non changeable. We do not refund cancellations or non arrivals irrespective of the circumstances with this method of booking.
Guests will be liable for any damage they may cause at the Hotel. We may claim this from the card details provided at the time of booking.
All of our rooms are on the first and second floor. We do not have a lift so if there is anything you feel we need to be made aware of or can help, then please don’t hesitate to contact us.
Free internet throughout the building.
Directions and Parking
As you come into St Ives you pass Tesco on your left. As you continue down the road you will see a sign for Tregenna Castle on your left. Carry on down the hill and you will see another large red Tregenna Castle sign and Primrose Valley road is directly opposite.
This is a steep hill and you can drive down it!
At the bottom of the hill bear left and go under the bridge, follow the road and come under the bridge again. There are three parking spaces on the left hand side, alternatively, follow the road round to the right and park outside of the hotel on the left.
Primrose Valley has free and adequate parking for all of our rooms.
We ask that guests park sensibly, as we often need to utilise all spaces. If you are blocking another guests vehicle please leave your keys at reception, if you are blocked in a member of staff will be on hand to move the vehicle for you.